Terms of Service
1. Introduction
Welcome to our website.
By accessing or using our website, you agree to be bound by these Terms of Service. We reserve the right to change, modify, add, or remove any part of these Terms at any time. Changes will take effect immediately once posted on the website without prior notice. Your continued use of the website after such changes means that you accept those updates.
Please review these Terms regularly to stay informed of any changes.
2. Website Usage Guidelines
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Customers must be at least 18 years old or under the supervision of a parent/legal guardian.
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Customers must ensure they have full civil capacity to engage in transactions under the laws of Vietnam.
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You agree not to use our website for unlawful or unauthorized purposes.
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During registration, you agree to receive promotional emails from us. If you no longer wish to receive them, you can unsubscribe by clicking the link provided in our emails.
3. Secure & Convenient Payment
We provide multiple payment methods for your convenience:
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Direct payment: Buyer pays when receiving goods at our store/office.
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Cash on Delivery (COD): Payment upon delivery to your address.
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Online payment: Credit card or bank transfer.
All transactions are encrypted and secured.
4. Shipping & Delivery
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Orders will be processed and shipped as quickly as possible after confirmation of payment or COD request.
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Delivery times may vary depending on location and courier service.
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Shipping fees, if any, will be clearly displayed during checkout.
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Customers are responsible for providing accurate delivery information. We are not liable for delays or failed deliveries due to incorrect details provided by the customer.
5. Return & Exchange Policy
Please refer to our Return & Exchange Policy page for detailed conditions. In general:
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Customers may request returns/exchanges within the specified timeframe if products are defective, damaged, or incorrect.
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Products must be unused, in original packaging, and accompanied by proof of purchase.
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Refunds will be processed in accordance with our return procedures.
6. Customer Responsibilities
Customers agree to:
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Provide accurate and truthful information when registering or placing orders.
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Not use our website for fraudulent, misleading, or harmful activities.
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Comply with all applicable laws and regulations while using our services.
7. Limitation of Liability
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We are not responsible for indirect, incidental, or consequential damages arising from the use or inability to use our website or services.
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Product images on the website are for reference only. Actual items may differ slightly due to manufacturer updates.
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We are not liable for any losses resulting from misuse of products purchased from our website.
8. Governing Law
These Terms of Service shall be governed and construed in accordance with the laws of Vietnam. Any disputes will be resolved by the competent courts of Vietnam.
9. Contact Us
If you have any questions regarding these Terms, please contact our Customer Support team through the hotline or email provided on the website.